Support
How can we help?
Most answers are already in the docs. If you can't find yours, write to us and a real person will reply.
Browse the docs
- Getting startedInstall the plugin, activate your license and see the portal for the first time.
- Look and brandingLogo, brand colour, light and dark mode, and the AI brand theme.
- Menu and pagesMenu styles, renaming and reordering items, custom pages and who sees them.
- Dashboard builderWidgets, summary boxes and separate layouts for roles and customer groups.
- Orders and trackingProgress steps, shipment tracking, Buy again and order search.
- Login and securityhCaptcha, reCAPTCHA, Turnstile, Login Shield and the sign-in drawer.
- IntegrationsHow each subscription, membership, wholesale and tracking plugin appears.
- TroubleshootingCaching, plugin conflicts, translations and pages that don't show.
Contact support
We usually reply within 1 to 3 business days. Questions before you buy are welcome too.
Before you write, it often helps to
- Update WC Account Portal (now 1.0.0) and WooCommerce to their latest versions.
- Clear any page or server cache, and make sure the My Account page is not cached.
- Switch other plugins off one at a time to see if one of them causes the problem.
- Copy your system report from WooCommerce › Status › Get system report to paste into the form.
Please don't send passwords. If we need to look inside your store, we'll ask for a temporary login.
